Please feel free to contact us if you have any questions or concerns regarding your purchase, as we strive to maintain the highest level of customer satisfaction with our products. If you are unhappy about something specific with your purchase, please let us know! If we are unable to meet your needs, you can return the box and/or mats to us by following the steps below:
Returns in perfect condition (no used merchandise, and excluding prints, as they are a custom item) are accepted within 14 days of delivery. Please contact us to initiate your return.
• All returned items must be repackaged and returned in their original packaging and condition. If products are not returned in original condition and packaging, they are subject to a 10% repackaging and restocking fee.
• We are unable to accept returns of partial sets. All returns must include the full box and/or slip-in mats that were purchased.
• The customer is responsible for any damage that occurs during return shipment.
- Packages being returned should be insured by you for your protection.
- Return merchandise received damaged will not be credited.
- If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
• Please allow up to 2‐3 weeks to process your return and refund. A return and refund receipt will be emailed to your address on file.
• If an order is cancelled after it has gone to production, then it is subject to a 10% restocking fee.